Privacy Policy

This privacy policy details the policy applied by PISCINES DESJOYAUX SA regarding the protection of personal data and privacy in the context of the operation of the website www.laboutique.desjoyaux.fr
This charter complements the General Conditions of Sale which you can consult by following this link .

1. Who are we?

PISCINES DESJOYAUX SA is a public limited company with a share capital of €6,940,520, registered with the RCS of SAINT ETIENNE under number 31 914 379, whose registered office is located at 42 Avenue Benoît Fourneyron 42480 LA FOUILLOUSE, represented by its current Chairman and CEO, Mr. Jean Louis DESJOYAUX.

PISCINES DESJOYAUX SA is the publisher of the website www.laboutique.desjoyaux.fr and, as such, carries out various processing of your Data as data controller.

2. What data do we collect and what is their regime?

2.1 The type of data we collect.

When you create your account, when you place an order, when you leave a review or request a catalog, when you subscribe to our newsletter or participate in a competition, we collect, according to your request, the data necessary for your identification and the proper processing of your request (surname/first name/address/telephone/email address/password/date of birth/payment methods if applicable).

When you contact our Customer Service, we collect data concerning, according to your request, your identification (surname/first name/address/telephone/email address), your order (order number/date of order/subject) and more generally all the elements necessary to process your request.

When you visit the site, tracking technologies are used and data is collected (IP address, connection and browsing data, order history, cookies, location data).

When you purchase certain water treatment products, legislation requires us to collect, in addition to the information necessary for your identification, additional information about you (type and number of your identity document/date of birth/country of birth/department of birth/municipality of birth/quantity of product purchased).

This data is essential to ensure we provide you with the best possible service and facilitate your customer experience. This is why it is mandatory to complete all fields.

2.2 The legal basis for collection.

The legal bases for data collection vary depending on the processing.

So :

• The processing implemented to collect information when creating your customer account, when you request a catalog or participate in a competition, when you subscribe to the newsletter has as its legal basis your consent and our legitimate interest.
• The processing carried out to collect information during an order has as its legal basis the execution of the contract concluded between you and us.
• The processing carried out to collect information when you contact our customer service has as its legal basis, as the case may be, your consent and/or the execution of the contract concluded between you and us.
• The legal basis for processing related to the use of tracking technologies is your consent and our legitimate interest.
• The processing implemented to collect information when posting customer reviews has your consent and our legitimate interest as its legal basis.
• The processing carried out to collect information when purchasing so-called dangerous products has as its legal basis the applicable legislation and our legitimate interests.

2.3 The purpose of the processing implemented.

The processing implemented to collect information when placing an order is intended to process your order until the withdrawal period expires, manage our After-Sales Service and Guarantee, combat fraud, commercial management of our customer file as well as direct marketing and advertising.

The processing implemented to collect information when you contact our customer service is intended to process your request, manage our After-Sales Service and Warranty, as well as the commercial management of our customer file.

The processing implemented to collect information when subscribing to the newsletter, creating your customer account, or when requesting a catalog or participating in a competition is intended to manage your request, manage our prospect and customer file, direct marketing and advertising.

The purpose of processing relating to the use of tracking technology is to make your visit to the site www.laboutique.desjoyaux.fr more enjoyable , as well as to combat fraud and piracy, manage our customer and prospect files, prospecting and commercial development.

The processing implemented to collect information when posting customer reviews is intended for the commercial development of our company and the management of after-sales service and the warranty, as well as the satisfaction of our customers.

The processing implemented to collect information when purchasing so-called dangerous products is intended to comply with the applicable legislation on explosive precursor products and to safeguard national security.

2.4 The recipient of your data.

We are the primary recipient of your data.

However, please note that some of our activities (transport, payment facilities, statistical analyses, etc.) may be subcontracted.

In this case, we use third parties. As part of our contractual relationships with our subcontractors, we attach particular importance to the security of your data, and their use by our co-contractors is strictly limited to the task we entrust to them.

Please note that PISCINES DESJOYAUX SA never sells its customers' data to third parties.

2.5 The retention period of your data.

Data collected as part of the execution of a contract (order management or after-sales service during contact with customer service) is kept for 5 years from the last activity.

Data collected on the basis of your consent (creation of customer account, catalog request, newsletter subscription, participation in a competition, customer reviews) are kept for 3 years from the last activity.

The data collected by tracking technologies is stored for 13 months from the time the cookie is placed on your computer.

Data collected to meet a legal obligation is kept for 5 years from the date of the transaction.

3. What are your rights and how can you exercise them?

Law No. 78-17 of 6 January 1978, as amended, known as the "Data Protection Act", and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the "European Regulation for the Protection of Personal Data", grant individuals various rights relating to their personal data.

Concerned about respecting the privacy of our customers, we are committed to respecting these rights, and to ensuring that all our service providers respect them where appropriate.

3.1 Right of access and rectification

You can ask us to provide you with the data we have collected about you in order to verify its content.

Furthermore, if you notice an error, you have the option to ask us to rectify any inaccurate or incomplete information concerning you.

3.2 Right to deletion of data

Under certain conditions, you can request the erasure of personal data concerning you.

3.3 Right to object

The right to object allows you to object to our use of your data for specific purposes. Except in cases of commercial prospecting, you must provide reasons relating to your particular situation and justifying your request.

3.4 Right to portability

You can request to retrieve, in a machine-readable format, the data you have provided to us, for personal use or to transmit it to a third party of your choice.

3.5 Right to lodge a complaint

Finally, you have the right to lodge a complaint with the competent supervisory authority, namely the CNIL, which you can contact via the website www.cnil.fr
Or at the following address:

CNIL
3 Place de Fontenoy - TSA 80715 –
75334 PARIS CEDEX 07
Tel: 01 53 73 22 22

3.6 Terms of exercise

3.6.1 Who to contact?

For any request relating to the protection of privacy, the regime of our customers' personal data or the exercise of the rights referred to above, you can contact us by email at the following address: donneespersonnelles@desjoyaux.fr

Or by mail:

DESJOYAUX SWIMMING POOLS SA
Personal data
42 Avenue Benoît Fourneyron – CS50280
42484 LA FOUILLOUSE CEDEX

 

3.6.2 How to request?

In order to enable us to process your request fully and efficiently, we ask that you provide us with your first and last names, contact details and, where applicable, your customer number.

Furthermore, since the exercise of these rights is purely personal, you must attach a copy of your identity document to your request.

Finally, we advise you to indicate very precisely, in the subject of your request, the right you wish to exercise.

3.6.3 Response time

We undertake to respond to your request as quickly as possible, and at the latest within one month of receipt of your request.

We will keep you strictly informed, within this timeframe, of the steps we have taken to respond to your request.

4. Who do we share your data with?

As indicated above, we sometimes use service providers with whom we share some of your personal data.

Certain information is also transmitted to public authorities when purchasing so-called dangerous products, in accordance with our legal obligation.

These are the only organizations with which we share your personal data.

In principle, we do not transfer any of your data outside the European Union area, thus ensuring effective security regarding the protection of your data.

In the very exceptional event of a transfer of data outside the EU, we attach particular importance to contractually framing the transfer of data and to requiring a degree of protection equivalent to that which we have in the European Union.

5. Cookies

These are text files saved on your computer when you visit the site www.laboutique.desjoyaux.fr , containing information about your browsing on the site in order to improve your experience of using the site during your subsequent visits.

Some of these cookies, considered strictly necessary for the provision of the service, are exempt from consent.

This is particularly the case for the following tracers:

• “Shopping cart” cookies;
• “Session ID” cookies, for the duration of a session, or persistent cookies limited to a few hours in certain cases;
• Authentication cookies;
• Certain audience measurement analysis solutions (analytics);
• Persistent cookies for customizing the user interface (choice of language or presentation).

For others, a banner appears during your visit to the site to inform you of the purpose of cookies and to obtain your consent or allow you to refuse them.

As stated above, the validity period of your consent is 13 months.

6. We attach particular importance to the security of your data

We ensure the security of your personal data by requiring, as far as possible, that your data be hosted within the territory of the European Union.

However, since zero risk does not exist, please be aware that we are completely transparent: in the event of a breach of your data, you will be immediately informed of the incident and the measures taken to limit the consequences.

7. Modification and updating of this privacy policy

We reserve the right to update this privacy policy. You will then be notified by email.