Frequently Asked Questions

I know the name of the product:

If you know the name of the product, simply enter it in our search field located to the right of the main menu.

I don't know the name of the product:

If you do not know the name of the product, click on one of the categories in the main menu. Our products are classified into 6 categories: Garden , Decoration , Games , Relaxation , Baby and Swimming pool . Simply click on the category of your choice in the menu bar and then select a subcategory. The list of products contained in the subcategory is then presented to you. Click on the product image, on the "Product sheet" button or on the "Quick purchase" button.

Are you interested in a product, but it is not available?

You then have the option to be notified of its availability. Simply enter your email address in the field provided and click the "Notify Me" button. As soon as the product is available again, you will receive an email informing you.

To find out about product availability in store, we invite you to contact your nearest dealer. To find their contact information, visit our website and click on " Find a Desjoyaux Store ," enter your postal code, and select the store of your choice.

You can find our new products by going to the “ New Products ” category in the main menu.

You can find current promotions by going to the “ Promotions ” page in the main menu.

Depending on the type of product, the term “Desjoyaux Exclusive” means either:

- that these are products created internally, by our development department.
- that these are products with specific colors or patterns, only sold at the brand's points of sale or on the laboutique.desjoyaux.fr website.

Some of our products are made in France, the mention “Made in France” is thus notified within the product sheet on the site www.laboutique.desjoyaux.fr , in the “Description” tab and in the Boutique Desjoyaux catalog within the product description.

Some of our products are designed by designers. They then benefit from a specific mention that you can find in the product sheet on the website www.laboutique.desjoyaux.fr , in the “Description” tab and in the Desjoyaux Boutique catalog in the product description.

We invite you to refer to the “Description” and “Advice & Care” tabs that you can find in the product sheet on the website www.laboutique.desjoyaux.fr You can also find the description of each product in the Desjoyaux Boutique Catalog.

The sale of certain products is subject to the registration of your contact information, your official identity document number, and the quantity of products purchased. Please be aware that all the information provided will not be used for any purpose other than that described below. In addition, any suspicious purchases, particularly those in quantities large enough for ordinary use, will be reported to the relevant authorities.

Indeed, certain chemical substances are used in industry for various purposes. However, they can also be misused for the illicit manufacture of homemade explosives. The acquisition, possession or use of products containing these substances is therefore now subject to restrictions in accordance with European Regulation No. 98/2013 on explosives precursors (see Official Journal of the European Union ).

These measures are intended to constitute a concrete result within the framework of the "Prevention" component of the European Union's strategy to combat terrorism. - EU Regulation 98/2013

To leave a review on a product: go to the product page, click on the "Customer Reviews" tab, a window will open, all you have to do is fill in the various fields.
To view customer reviews on a product: simply go to the product page in question in the “Customer Reviews” tab.

Go to the “ Catalog ” tab in the main menu of the site, 3 choices are then available to you:

- Consult the online catalog directly
thanks to our interactive catalog.
- Download the catalog in PDF format by clicking on the link.
- Receive the catalog at home: simply fill out the paper catalog request form .

Standards reflect the commitment of companies to meet a recognized and approved level of quality and safety.

Our standards:

NF EN 15649: Floating leisure articles for use on or in water.

NF EN 71: Safety of toys.

NF EN 498: Specifications for appliances operating exclusively on liquefied petroleum gas.

NF EN 1763: Rubber and plastic tubes, pipes and hoses for commercial propane, commercial butane and their vapor phase mixtures.

NF EN 60598: Luminaires.

NF EN 13138: Buoyancy aids for learning to swim.

NF EN 1860-1: Appliances, solid fuels and firelighters for barbecue cooking - Part 1: Barbecues using solid fuels.

WEEE is Waste Electrical and Electronic Equipment (for example, robots or swimming pool projectors), and DEA is Waste Furniture (for example, tables or sun loungers).

All electrical or electronic products or furniture items sold to households, online or in stores, are subject to an eco-contribution, the amount of which is added to their sale price.

These WEEE or DEA eco-contributions make it possible to finance the collection, treatment, recycling or recovery sectors for these end-of-life products.

No. You can only order your products by going to the website www.laboutique.desjoyaux.fr .

You can also find our products directly at your nearest dealership. To find your nearest store, simply click on the " Find a Desjoyaux Store " tab in the main menu and enter your postal code in the corresponding field.

First, you just need to identify yourself if you already have an account or register by clicking on the " My account " tab. If you have a question, you can refer to the section " I want to create an account, how do I do this? " in our FAQ.

Then, simply select the desired product and add it to your cart. Once you've finished selecting your product, click on the " My Cart " tab and complete the order by going through the following steps: choosing your billing and delivery address, choosing your delivery method, and choosing your payment method.

For an order to France: You can pay for your order by credit card (CB, VISA, Eurocard/Mastercard) in one go, 3 or 4 installments free of charge or by PayPal.

For an order to Belgium: You can pay for your order by credit card (CB, VISA, Eurocard/Mastercard) in one go, or by PayPal.

When paying by credit card, La Boutique Desjoyaux has implemented a payment solution that meets the highest transaction security standards: 3D Secure. When paying by card, you enter your bank details: the card number, the expiry date, and the last 3 numbers on the back of the card. After this step, you are automatically redirected to the website provided by the bank that issued your card to enter a security code previously received by text message. To protect you against fraudulent use of your card, you may be asked, depending on the bank, to enter different information.

This exchange of information between you and your bank is secure. It guarantees the identity of the card user. For any questions about the 3D Secure code (obtaining, losing, changing, etc.), we invite you to contact your bank directly.

The Desjoyaux Boutique offers you the option to pay(1) for your order in 3 or 4 interest-free installments by credit card for an amount between €100 and €1,500. To benefit from this offer, simply select this payment method when confirming your order.

This payment method is reserved for individuals whose billing address is located in Metropolitan France. A cash payment by credit card is required, equal to 1/3 or 1/4 of the purchase amount, and the balance is payable in 3 or 4 equal, interest-free monthly installments. Payment by credit card in several interest-free installments is completely secure thanks to SSL data encryption technology.

This payment is only authorized if you have paid the full installments of a previous order recorded in four installments.

This payment offer is reserved for holders of a valid bank card. Electron, Indigo, Mozaïc, and Maestro bank cards, as well as Amex, Diners, and all Business and Foreign cards are excluded.

(1) Subject to review and acceptance of the file by BNP Paribas Personal Finance. Cetelem is a brand of BNP Paribas Personal Finance, 1 boulevard Haussmann 75 009 Paris, a public limited company with capital of €453,225,976, registered with the Paris Trade and Companies Register (RCS) 542 097 902. ORIAS No.: 07 023 128.

To benefit from this payment facility, you must have:

- your bank details (RIB),
- your identity document valid on the day of the transaction.

After entering the requested information online on the payment pages, approval is immediate. You can print a receipt summarizing all the information related to the transaction.

Your purchase is completely free of charge: all fees are covered by La Boutique Desjoyaux. Everything is clear and straightforward; no processing fees will be charged before, during, or after payment.

We invite you to refer to the " Payment Facilities " tab, in the footer at the bottom of the site page, for additional information on this type of payment.

When paying by credit card in a single payment or in 3 or 4 interest-free installments, the 3D Secure code sent by your bank may expire and you may not be able to validate your payment. If this happens, you can pay using another payment method: PayPal.

If you still wish to pay by credit card, we invite you to return to the " My Cart " tab to find the products you selected. If you cannot find them, we invite you to recreate your cart. You must then repeat the various online ordering and payment steps detailed above. Please note: after 3 authentication failures, your transaction will be canceled. Your card will be blocked after 3 canceled bank transactions. You must then contact your bank.

- If the status of your order is "Payment accepted" or "In preparation", we invite you to contact Customer Service who will be able to modify or cancel your order, subject to validation. La Boutique Desjoyaux customer service is available at 04 77 36 34 90 (non-premium rate number, price of a local call), Monday to Friday (excluding public holidays), from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. You can also contact customer service by email by clicking here .
- If your order status is "shipped", it is unfortunately not possible to modify or cancel your order. We invite you to contact La Boutique Desjoyaux customer service, which is available at 04 77 36 34 90 (non-premium rate number, local call rate), Monday to Friday (excluding public holidays), from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. You can also contact customer service by email by clicking here . You can also consult the " I receive my order " section in our FAQ.

The items you have carefully selected remain in your shopping cart. However, they are not considered "reserved," meaning we cannot guarantee that they will still be available when you return to check out your cart.

To use your promotional code, go to your shopping cart, then enter the promotional code in the Promo Code field when you check out and click OK. Don't forget to check that the promotion has been applied to your cart.

If you receive an error message, please refer to the section: " My promotional code is incorrect, what should I do? " in our FAQ.

If an error message appears when entering your promo code, we invite you to go to the main menu, " My account " tab then click on "My discount vouchers", several parameters must be checked:

- Does the code entered contain any typing errors?
- Is my code still valid?
- Does my basket contain products already on sale?

If my cart contains products that are already on sale, I cannot add a promotional code; it cannot be combined with other promotions or codes.

After checking all these parameters, if you are still unable to validate your promotional code, we invite you to contact La Boutique Desjoyaux customer service at 04 77 36 34 90 (non-premium rate number, price of a local call), or by email at the following address laboutique@desjoyaux.fr.

Unfortunately, we cannot modify orders that are currently being prepared.
If you would like further information, please contact La Boutique Desjoyaux Customer Service at 04 77 36 34 90 (non-premium rate number, local call charge), or by email at laboutique@desjoyaux.fr.

Go to the main menu, click on “ My account ” then on the “My orders” tab, then simply click on the “Re-order” button.

Depending on the type of products in my basket, the size of my package, its weight, and the delivery area, the site offers me a selection of possible delivery methods. I can then choose the one I prefer based on the advertised shipping costs and the estimated delivery time. The Desjoyaux Boutique offers me 7 delivery methods: 5 to my home and 2 to a collection point:

- Colissimo , which does not deliver dangerous products but delivers all other products throughout mainland France, Corsica, Monaco and Belgium. With Colissimo, you have access to home delivery or delivery to a collection point: post office, a retailer or a Pick-up Station.

- Chronopost, which delivers all types of products throughout mainland France (with specific pricing for certain departments) and Belgium. With Chronopost, you have access to home delivery or delivery to a collection point: post office, retailer, or Chronopost agency. Chronopost imposes a maximum size and weight for packages. Chronopost does not deliver dangerous goods to collection points. Surcharges are applied to certain postal codes.

- GEODIS carrier , which delivers all products (dangerous, bulky, etc.) to your home by appointment throughout mainland France (specific pricing is applied in certain departments) and in Belgium.

- France EXPRESS carrier , which delivers all products (dangerous, bulky, etc.) to your home without an appointment anywhere in mainland France (with specific pricing in certain departments) and in Belgium. Surcharges apply in certain locations.

Depending on the delivery method, the delivery time differs:

- Colissimo offers me delivery within two days of my order being dispatched: either to a collection point or to my home.

- Chronopost Express guarantees next-day delivery before 1 p.m., from the date my order is dispatched, either to a collection point or to your home.

- Chronopost Classic guarantees me home delivery within two days of my order being dispatched, only in Belgium.

- Geodis offers me home delivery, within two days of my order being dispatched, subject to making an appointment upon receipt of the text message and/or email.

- France Express offers me home delivery, the next day before 1 p.m., including Saturday morning, from the date my order is shipped. (The recipient must be present.)

Orders from La Boutique Desjoyaux are prepared and shipped Monday to Friday (excluding public holidays).

Any order placed before 9:30 a.m. is prepared and shipped the same day (excluding Saturdays, Sundays and public holidays).

Orders placed after 9:30 a.m. are prepared and shipped the next day (excluding Saturdays, Sundays and public holidays).

The delivery costs applied to your basket vary depending on different criteria:
the delivery method, the weight of the package, the dimensions and volume of the package, the type of products added to the basket, the delivery address (mountainous areas, large cities, islands, Monaco, Corsica, etc.).

The Desjoyaux Boutique will notify you by email when your order is shipped. Then, depending on the delivery method chosen, the tracking of your delivery will vary:
- Geodis and France Express carriers do not have an order tracking interface.

- Colissimo sends an SMS before delivery and gives you a tracking number and a link to the site allowing you to track your order.

- Chronopost will send you an SMS before delivery to inform you of the delivery date and time. This SMS also contains your order's tracking number and a link to the website allowing you to track your order.

If you do not receive your order, we invite you to contact the Desjoyaux Boutique Customer Service, which is available at 04 77 36 34 90 (non-premium rate number, local call rate), Monday to Friday (excluding public holidays), from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. You can also contact customer service by email by clicking here .

To create an account, simply go to the home menu, click on the “My Account” tab, enter your email address and complete the form.

If you encounter any problems when creating your account, we invite you to contact La Boutique Desjoyaux customer service at 04 77 36 34 90 (non-premium rate number, cost of a local call).

To access your account, simply go to the main menu, click on the " My Account " tab, then enter your email address and password in the fields provided for this purpose.

Forgot your password? Simply go to the main menu, click on the " My Account " tab and the "Forgotten Password?" button, enter your email address, and click the "Renew" button. A new password will then be sent to you by email.

If you encounter any problems resetting your password, we invite you to contact La Boutique Desjoyaux customer service at 04 77 36 34 90 (non-premium rate number, local call price), or by email at the following address laboutique@desjoyaux.fr.

Simply go to the main menu, go to your customer account, "My personal information" tab, you will then be able to modify your email address and/or your password in the fields provided for this purpose.

Simply go to the main menu, go to your customer account, “My addresses” tab, and you will be able to update or add your billing and delivery addresses.

Simply go to the main menu, go to your customer account, “My personal information” tab, and check or uncheck the corresponding box.
You can also find this option in the footer of our site, at the bottom of each page.

To find out all the information about our loyalty program, go to the website's homepage and click on " Club Desjoyaux " in the main menu.
This loyalty program is only valid on the website www.laboutique.desjoyaux.fr

Each purchase on the website www.laboutique.desjoyaux.fr allows you to accumulate loyalty points which are then converted into loyalty checks.

1€ spent = 1 point > 200 points = 1 gift voucher of 10€.

Membership is free and without obligation; simply check the corresponding box when registering.

Or go to the main menu, go to your customer account, “My personal information” tab, and check the corresponding box.

As soon as you reach 200 points, you will receive your loyalty check by email with a promotional code allowing you to benefit from the corresponding reduction.

When you next make a purchase on www.laboutique.desjoyaux.fr , when placing your order, simply enter the promotional code for your gift voucher and the discount will be applied directly to your basket.

Yes, this check is valid for 2 months, on the website www.laboutique.desjoyaux.fr , excluding current promotions.

This check cannot be combined with other promotional codes and other current promotions.

Simply go to the main menu, go to your customer account, “My personal information” tab, and check or uncheck the corresponding box.

You can also find this option in the footer of our site, at the bottom of each page.

Go to the main menu, to “ My Account ” and click on the “My Loyalty Points” tab.

If you lose your loyalty check, please do not hesitate to contact us. La Boutique Desjoyaux customer service is available at 04 77 36 34 90 (non-premium rate number, local call charge), Monday to Friday (excluding public holidays), from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. You can also contact customer service by email by clicking here .